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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Lush has committed to a projected spend of £10.6m in its UK portfolio of shops ahead of the New Year to expand the number of locations, enable relocations and make improvements. 

This investment by the retailer marks an £8m increase on the company’s announced investment in FY23 for the UK.

According to the retailer, a majority of the investment happened in time for Christmas, as it opened its new 20,000 sq ft shop in Glasgow City that has a basement, ground and three upper floors. 

Kasey Swithenbank, head of retail stores UK&I at Lush, said: “We know that physical retail spaces contribute to lasting memories. There are certain times throughout our lives that require physical retail, the purchasing of a wedding dress, buying your child’s first pair of shoes, going out shopping with friends for the first time as a teenager. 

“At Lush, we’re committed to creating spaces that contribute to our customers being able to create lasting memories with their friends and family and our blend between traditional retailing and experiential retailing highlights this.”

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