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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Online electrical retailer, Marks Electrical Group, revealed that revenue grew by 30.7% to £36.2m during the first quarter of FY24. 

This comes as the company performed particularly well in televisions, washer-dryers, and cordless vacuum cleaners. 

During the first quarter to 30 July, the company also saw continued growth in next-day integrated gas, electric and television installation services, with more than 4,500 installation orders in the period compared with 1,500 in the prior year. This spells a growth rate of 200%. 

As a result, Marks Electrical will be investing in its distribution centre, vehicles and processes in preparation for its “peak” autumn trading period. 

Mark Smithson, CEO of Marks Electrical, said: “Our focus and attention on growing our installation offering is enabling us to create a truly differentiated, market-leading proposition for customers, further enhancing the strengths of our operating model. 

“Despite a challenging market backdrop, we have maintained our tight control on inventory, overhead cost management and disciplined capital allocation, ensuring we have a healthy cash position and remaining focused on profitable market share gains.”

He added: “We’ve started August well and are laser-focused on maintaining our performance management discipline on revenue, profit and cash in order to continue to demonstrate our superior proposition and become the UK’s leading premium electrical retailer.”

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