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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Tesco has surpassed its own target for the rollout of its rapid delivery service Whoosh, which is now available from 1,000 of its express stores.

The company had set a target to offer Whoosh from 800 stores by the end of February 2023, but has exceeded that target by 200 stores.

The online service launched in May 2021 and is now available from half of Tesco’s estate of express convenience stores across the UK, serving 55% of UK households.

The supermarket’s store in Hammersmith Olympia Express, London became the 1,000th Tesco Express to offer rapid grocery delivery to the door.

Greg Bertrand, head of Whoosh, said: “Our Whoosh service is rolling out at a rapid pace, opening in two Express stores a day on average this year. We’ve beaten our own target and we are seeing growing evidence that customers love the quality, speed and convenience of the service.

“We are getting faster, and our availability is at a consistently high level. Whether it is a missing ingredient as you start to prepare a meal or ordering a Finest meal deal to eat that night, Whoosh can quickly come to the rescue.”

Whoosh lets customers order food or snacks from a curated list of essential products in as little as 30 minutes, with delivery set at £2.99 for orders that cost £15 or more.

 

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