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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Online electrical retailer AO now expects its adjusted EBITDA to be in a range of £37.5m to £45m for the full year. 

The increase in the retailer’s profit guidance for the year to March 2023 comes as AO has continued to reduce costs and improve margins. 

As a result, the group’s margin improvement initiatives have driven higher retail gross margins than previously expected and anticipates that this will continue for the remaining five weeks of the financial year. 

During the group’s initial trading update announcement on 10 January, it announced a profit guidance range of £30m to £40m.

A spokesperson from AO said: “The steps we have taken to simplify the business and become more efficient have outperformed expectations and been delivered quicker than expected. Mobile RPI price increases have also been slightly higher than our prudent forecast.”

AO expects to post its full year trading statement on 14 April. 

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