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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Dunelm has announced the appointment of Kelly Devine as a non-executive director.

Devine will join the board on 1 March 2022, and will be a member of the Audit and Risk, Remuneration and Nominations committees.

According to the firm, she is president, UK and Ireland of Mastercard, where she has overseen “significant” market share expansion, business diversification and delivery of high employee engagement.

Prior to joining Mastercard in 2015, she held a number of leadership roles at American Express between 2005 and 2015, and was an economics consultant with PwC between 2003 and 2005. Devine has an Economics degree from the London School of Economics and Political Science.

Andy Harrison, chairman, said: “I am very pleased to welcome Kelly to Dunelm. Her experience in the fast changing international payments industry, driven by technology, changing consumer behaviour and the power of data will strengthen our board as we accelerate our multichannel growth.”

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