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John Lewis to reopen stores
John Lewis & Partners Cheltenham

John Lewis to reopen stores

On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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John Lewis has confirmed that it will reopen its shops in England and Wales on 12 April following the latest government guidance.

The group will also reopen its newly refurbished Edinburgh shop on 14 May and plans to reopen its Glasgow shop from 26 April.

After more than three months closed due to the national lockdown, the retailer will open its changing rooms, children’s shoe fitting, in-person nursery appointments as well as personal styling appointments and technology support.

In line with the government guidance, next day click and collect services will also resume in John Lewis shops, in addition to pick-up locations in Waitrose, Co-op and Booths – taking the total number of collect locations to over 900.

Pippa Wicks, partner and executive director at John Lewis, said: “We’re looking forward to reuniting customers with the joy of physical shopping, along with the excitement of our stores whilst also introducing our customers to stylish new products at prices they won’t expect.

“We want to make sure the shopping experience is as fun and inspiring as it’s ever been, while also ensuring that our customers and partners feel safe.”

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