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Moonpig expects FY revenues to double amid Valentine’s boost

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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Moonpig has announced it expects revenues for the financial year ending 30 April 2021 to approximately double to £173m.

The online retailer said it saw a “significant increase” in demand during the first half of the year, which has continued through Q3 with it recording its “strongest ever” trading week ahead of Valentine’s Day.

It added that purchase frequency remained “unusually elevated” due to Covid-19 related restrictions, the company revealed it also saw a temporary increase in average order values, as more customers attach gifts to their orders.

In line with its strategy in the first half of the year the retailer said it has “further increased marketing activity” to accelerate customer acquisition.

On top of higher marketing spend, the group has incurred “incremental” costs and capital expenditure due to higher temporary staffing levels throughout its supply chain, and also by the partial shifting of its production mix to the UK following the Guernsey lockdown.

Additionally, the company expressed it expects underlying EBITDA margin for FY21 to be in line with FY20 results.

The group claims that the higher levels of customer purchase frequency and elevated gift attach rates are both expected to moderate as lockdown restrictions ease.

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