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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Pets at Home has reported total revenue growth of 18.% to £302m in the 12 weeks to 2 January. 

The pet retailer accredited the rise in sales to its ability to “adapt quickly” to the Covid environment – with like for like revenue growth up 17.5%. 

Pets at Home, which operates 453 stores in the UK said that its trading momentum accelerated across the festive period, with December sales up 19.3%. 

The company, which was granted essential status during the pandemic, also revealed that revenue in its vet group was up 22.1%. 

Peter Pritchard, CEO of Pets at Home said the group’s pet care model “remains robust”, with the chief thanking colleagues for their “hard work and commitment”. 

He said: “We entered our final quarter facing renewed challenges in the form of higher Covid infection rates and restrictions on a national level, and our priority remains the health, safety and wellbeing of all of our colleagues, partners and customers.

“I am very pleased with the progress we have made in this quarter, in particular how we have adapted to the changing environment in which we operate. We remain as determined as ever to create the best pet care platform in the world, and our strong liquidity gives us the capacity to make the right investments to support our ambition”.

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