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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Amazon.com has posted record profits of $3.6bn (£2.8bn) – up from last year’s $1.6bn (£1.2bn) – for the 13 weeks ended March 31 2019.

The online retail giant’s net sales increased 17% to $59.7bn (£46.2bn) in the first quarter, compared with $51bn ($39bn) in 2018.

Despite its record results, the company’s growth has slowed compared with last year as North American revenues rose by 17%, compared with 46% last year. Its international growth dropped 9%, down from 34%.

Operating income increased 89% to $4.4bn (£3.4bn), up from $1.9bn (£1.4bn) in the same period in 2018.

Amazon said it expected its net sales to be between $59.5bn (£46.1bn) and $63.5bn (£49.2bn), or to grow between 13% and 20% in the second quarter of the year.

The company is also reportedly planning to cut its Amazon Prime delivery times in half, offering one-day delivery instead of two-day. This will mostly benefit its American customers as the company is planning to spend $800m (£620m) on the initiative.

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