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Aldi to trial click and collect

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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Major supermarket chain Aldi has announced it will begin its first UK trial for a click-and-collect service from today (14 September).

The supermarket is currently running a trial of the service for Aldi colleagues from a store in the Midlands and plans to extend that to customers in the coming weeks.

Aldi added that during the trial, its colleagues can choose from a full range of grocery items online, then drive to their local store where they can have their shopping brought to their cars by store colleagues contact-free, in line with social distancing rules.

The grocer plans to extend the trial to customers and at further stores across the country in the near future, if the initial trial is successful.

Aldi is already trialling a rapid delivery service across stores in the East Midlands, London, Cambridge and Greater Manchester in partnership with Deliveroo.

The Deliveroo service currently allows customers around selected stores to order from a range of more than 300 Aldi products and have them delivered to their doorstep in as little as 30 minutes.

The click-and-collect trial will see orders being picked and packed by Aldi colleagues ready for customer collection. Customers will then be offered timeslots to arrive at dedicated click-and-collect points in store car parks, where they can pick up their shopping.

Giles Hurley, CEO, Aldi UK and Ireland, said: “We know that more and more people want to access the high-quality, affordable food they know they can get at Aldi.

“This is yet another way we are innovating to make sure we best serve our existing customers and make Aldi’s great products and unbeatable prices available to even more people.”

 

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