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On this episode of Talking Shop, we're joined by Dan Cate, CEO and Founder of SoldThrough. Dan is a heavyweight retail executive who has spent decades steering the merchandising and digital operations of America’s most iconic retail institutions, from Saks Fifth Avenue and Bloomingdale’s to Century 21 and Lord & Taylor. Today, through his platform SoldThrough, Dan helps international fashion brands cross the Atlantic and crack the notoriously brutal U.S. retail landscape. We break down his journey from the shop floor to the C-suite, the operational indicators that prove a brand is truly ready for international expansion, and how to navigate a fragmented American market without destroying your margins. We also discuss how to balance localised inventory with central efficiency, and the one non-negotiable metric that tells you a product has found genuine market fit.

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Iceland has created 3,000 new jobs to cope with the extra demand for online shopping deliveries since the beginning of lockdown, according to the company.

The supermarket chain has increased the number of delivery drivers and in-store staff for picking online orders in recent months.

Online delivery orders have soared by 300% since April and Iceland estimates it now has the ability to handle up to 750,000 orders per week.

A trial delivery service through Uber Eats has been launched in London, with plans for a rollout across the country if successful.

The company’s delivery fleet has grown by 30% as part of the new service, with a trial in Hackney allowing customers to place and receive orders in 20 minutes through Uber Eats.

David Devany, chief customer and digital officer at Iceland, said: ‘‘We’ve been blown away by the demand for deliveries over the past six months with a four-fold increase in online orders since the beginning of lockdown.

‘‘We see no sign of a slowdown in the demand for deliveries in the run up to Christmas, so a recruitment drive for more permanent staff was essential.” 

He added: “Our store and delivery colleagues have gone above and beyond during lockdown introducing incredible measures to help their local communities, and I’m proud that our business has been able to adapt to the changing needs of our customer.’’

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