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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Lidl is to open 19 new stores over the next two months as part of an ongoing expansion across Great Britain.

The supermarket will open a new location every two days on average during this period. New sites include Calne in Wiltshire and Brough in Yorkshire.

The expansion will create 640 jobs. It follows a period of growth where the retailer contributed £14.5bn to the British economy during the 2024 financial year.

A further £43m is being invested to refurbish 70 existing stores. These upgrades include the installation of new tills, larger freezers, and energy-saving lighting systems.

The modernisation programme includes stores from Dundee to the Isle of Wight. The retailer is also introducing chillers that use natural refrigerants to reduce environmental impact.

The company stated the new stores will participate in its food donation scheme. This programme provided 18.5 million meals to 6.8 million people last year.

Chief real estate officer Richard Taylor said: “We’re starting the new year as we mean to go on, with a major investment that reinforces our commitment to delivering the best experience for customers and creating a positive impact for the communities we serve. With this push, we’re set on winning more shoppers across the nation and claiming an even bigger share of the market.”

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