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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Ikea has launched a suite of services under a new “Life at Home” banner, expanding into areas beyond furniture retail.

The initiative launches with three services available nationwide, including Home Move and Setup, Energy Services, and the Ikea Family Credit Card. 

The Home Move and Setup service, delivered in partnership with Just Move In, provides support with relocating, including tasks such as utility transfers, broadband set-up and mail redirection. Customers can also choose add-ons such as removals, storage and cleaning.

Meanwhile, the Energy Services initiative connects households with renewable energy providers. 

Current partners include Aira, which supplies heat pumps, and Soly, which provides solar panels, batteries, electric vehicle chargers and home energy management technology.

Additionally, the Ikea Family Credit Card introduces new repayment options for purchases. Spending between £99 and £299 can be paid over three months interest-free, while larger purchases can be spread over longer periods. 

Ashley Hamilton, UKIE Customer Manager for IKEA, said: “At IKEA, our mission has always been to create a better everyday life for people. 

“Life at Home is about going beyond furniture and design to offer services that make life more convenient, affordable, and sustainable. From moving support to renewable energy and flexible finance, we’re giving our customers practical solutions for life’s key transitions.”

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