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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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The Very Group has announced that Ben Fletcher will step down as chief finance and transformation officer in September after almost six years with the business.

Fletcher is leaving to pursue a long-standing interest in politics. He joined the group in 2019 and played a key role in steering it through Brexit and the pandemic.

The company said current group finance director Ed Fry will become interim chief financial officer following Fletcher’s departure. A search for a permanent replacement is under way, with both internal and external candidates being considered.

Robbie Feather, group chief executive at the Very Group, said: “I would like to take this opportunity to thank Ben for everything he has contributed to the business and wish him the best of luck for the future.

“From navigating the pandemic and Brexit, to being a passionate advocate of our charity partnerships with Coram Beanstalk and the National Literacy Trust, Ben has played an integral role in supporting us in our mission to help families get more out of life.”

Earlier this month, The Very Group launched a new own-brand fashion line. The collection is said to have been “modernised” with elevated design elements and capsule trend collections, focusing on Autumn/Winter 25.

The launch of the collection has seen the group increase its own-brand product range options by 15%. It comes as consumer research from Very found that more than half (51%) of women “feel more confident when they have a set of versatile, go-to pieces”, while 72% approve of a curated wardrobe.

To promote the own-brand range, Very has launched a Haus of Flamingo campaign, which features a 30-second TV advert, alongside shorter versions and influencer content.

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