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On this episode of Talking Shop we are joined by Peter Cross, customer service expert and co-author of Start With The Customer. With over 30 years at the crossroads of retail, brand and customer insight, Peter shares the moments that shaped his thinking, the patterns he sees in winning organisations, and the mistakes those that are struggling keep repeating. We also dig into his golden rules of service, building real service culture, employee engagement, and one simple change retailers can make tomorrow to impress customers.

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Boohoo lenders have allegedly hired advisers to discuss refinancing options to tackle its £325m debt wall and losses.

According to Bloomberg, creditors have hired FTI Consulting Inc to deal with the refinancing as Boohoo is also working with bankers at Rothschild and Co. 

The retailer’s latest annual report shows that the brand currently has a £325m unsecured revolving credit facility, of which £75m is due next year and £250m in 2026. 

The company is the latest in a series of UK retailers, such as Asos and Superdry, to have approached bankers for refinancing debt issues. 

In its most recent update, the retailer announced that its losses have widened to £159.9m, up from a previous loss of £90.7m as revenues fell 17% to £1.46bn. 

Recently in May, the company also scrapped a £1m bonus plan for its executives after receiving backlash from shareholders. 

Boohoo has been contacted for comment.

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