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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Next has raised its full-year guidance for the fifth time in eight months, after a period of strong trading over the golden quarter. 

In the nine weeks to 30 December, sales rose by 5.7% against last year, £38m ahead of its previous guidance of 2% for the period.

In light of this, the retailer has raised its full-year profit before tax guidance by £20m to £905m, up by 4% against last year.  

It comes as its performance in both Retail and Online was ahead of expectations in the golden quarter. 

Online performed “particularly well”, with Q4 sales soaring by 9.1%, while half-year online sales were up by 7.7%. 

In its latest update, the retailer said it also expects 2024/2025 profit before tax to rise by 5%, while sales are expected to be up by 6%. 

The group last raised its guidance in November, despite weekly sales falling by 7% in September due to the unusually warm weather. 

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