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Ocado Retail Limited has unveiled the appointment of Hannah Gibson as its new CEO, effective from 20 September.
Having spent more than 10 years at Ocado Group, Ocado said Gibson brings “extensive experience” from a range of senior customer, commercial and technology roles. She is currently chief product officer for Ocado Technology where she sets the strategy and drives forward the Ocado Smart Platform for Ocado Group’s partners, including Ocado Retail.
Prior to the launch of Ocado Retail as a joint venture with M&S in 2019, Gibson was head of Ocado Zoom, the service delivering groceries in up to 60 minutes. She took Ocado Zoom from concept to launch in two years and the service is now successfully expanding across the UK. Before this, she was head of Product and Merchandising on the Ocado Retail leadership team.
Tim Steiner, chairman of Ocado Retail, said: “Ocado Retail has big ambitions and, with its foundations now firmly in place, is well-prepared for faster growth in the years to come. I am confident that Hannah is the right leader to deliver on these ambitions, whilst also being able to navigate the nearer-term challenges associated with the macroeconomic environment. At Ocado Group, we have consistently benefited from her outstanding leadership and laser focus on the customer proposition and I have no doubt that this will continue.”
Gibson added: “I am thrilled to be returning to Ocado Retail at this stage in its growth journey and privileged to serve our customers. I look forward to working more closely with the teams across Ocado Retail, Ocado Group and M&S to meet the market challenges of today and to further strengthen our leading online grocery proposition. Together, we will continue to focus on delivering the best service, range and value to our growing customer base, and seize the incredible opportunities ahead.”
Stuart Machin, CEO Marks and Spencer, said: “Hannah combines a clear passion for product and customer, with an exceptional working knowledge of Ocado’s proprietary technology. This experience makes her the ideal candidate to unlock the huge potential that remains in our joint venture and lead our partnership into the next phase of growth.”
