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On the final episode of season three we sit down with Claire Watkin, CEO of The Fine Bedding Company, a fourth-generation business founded in 1912. She shares how the brand has performed in recent years and what its proposition really stands for today. We explore balancing heritage with innovation, building sustainability into products and operations, and the journey to a zero-waste eco-factory in Estonia. Claire also unpacks earning consumer trust, making the investment case, and her advice to the next generation of leaders.

Mango has closed FY21 with the highest profits in almost a decade, with a net profit of 67m (£56m), triple the 21m (£18m) reported pre-pandemic in 2019. 

The fashion retailer said its latest results “brings an end to the disruption of 2020”, as the group returned to profit and welcomed a “healthier financial structure”. 

The “significant improvement” in profit comes after turnover rose by 21.3% to 2.2bn (£1.8bn), against the 1.8bn (£1.5bn) reported in 2020. This figure was slightly below the sales recorded in 2019, however, when the company achieved a “record” turnover of 2.4bn (£2bn).

Over the period, online sales grew by 23% to 942m (£791m), maintaining its proportion of total turnover at 42%. It comes as Mango took its online activity to new markets, including Thailand, bringing the total number of online markets to 85.

At the same time, its physical stores performed well and, despite being closed an average of 48 days during 2021, their sales improved by 21.4% compared to FY20. 

Meanwhile, international activity accounted for 79% of the total business, while the Spanish market represented 21%. At the close of the financial year, Mango was present in over 110 markets worldwide.

Mango CEO, Toni Ruiz, said: “The 2021 results demonstrate the positive evolution of the company in recent years and are the result of the hard work of the entire team. Today, Mango is in an optimal position to face the future by promoting our brand and our product, remaining at the service of our customers and continuing our journey towards sustainability and operational excellence.

“The year 2021 was also full of challenges and uncertainty, but we used the strength of the Mango brand to reinforce our position in the market, and at the same time increase our profitability, as we had promised.”

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