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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Pets at Home Group Plc has announced the appointment of Lyssa McGowan as group chief executive officer, effective from 1 June 2022. 

In her new role, McGowan will succeed Peter Pritchard, who announced his intention last November to step down from his role in summer 2022, and he will remain with the business until 31 May 2022 to ensure a “seamless” transition. 

McGowan will be appointed to the board as CEO designate on 25 April 2022 prior to her appointment as CEO in June.

Currently, she is the outgoing chief consumer officer at Sky UK Limited, with responsibility for the Consumer business which has achieved over $10bn (£7.39bn) of revenue. Over the last 11 years, McGowan has reportedly led numerous business units to growth within Sky, both organically and through M&A. 

Additionally, she was a non-executive director of the board of Wm Morrison Supermarkets plc until its recent sale to CD&R.

McGowan has experience of managing product, service and subscription-led businesses, leveraging deep capabilities in new product and service innovation, omnichannel development, marketing and customer experience excellence, and data and digital transformation.

Ian Burke, chairman of Pets at Home, said: “On behalf of the board, I am delighted to announce the appointment of Lyssa as CEO of Pets at Home Group Plc. Lyssa brings strong corporate, strategic and operational expertise across a range of consumer-facing businesses, and a proven track record of growth at Sky.

“Following an extensive search process across internal and external candidates, the board believes that Lyssa has the requisite skills and capabilities to lead Pets at Home as it executes its future growth strategy.”

McGowan added: “I am thrilled to be joining Pets at Home as CEO. It is a fantastic business with a unique, integrated business model, and a strong purpose-led culture.

“I am excited to work with the board and Executive Management Team to lead Pets at Home on its journey to being the best pet care business in the world.”

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