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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Shoe Zone has raised its pre-tax profit expectations for the full-year ending 2 October 2021 after seeing “better than expected” underlying trading.

The retailer told shareholders that it now expects profits for the 52-week period to range between £9m and £10m up from a previous guide of £6.5m.

In addition, the company concluded in a recent review that it will not be required to recognise approximately £1.5m of “one off” additional pension contributions within its income statement, which helped boost expected profits.

The company said it has also benefited from “favourable” foreign exchange rates, particularly versus the dollar, which added a further revaluation benefit of approximately £400,000 from the previous forecast.

The group is still undergoing the audit review process and said it expects to announce final figures for the full-year period in January 2022.

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