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Co-op’s Matt Atkinson to step down

Under his stewardship, the firm’s data, digital, membership, and community platforms have undertaken significant transformations

The Co-op has announced that Matt Atkinson is stepping down from his role as chief customer and membership officer at the group.

Atkinson will leave the position at the end of June 2021, following a four year stint that saw him unify the business around the Co-op brand and position key assets in support of the group’s vision.

Under his stewardship, the firm’s data, digital, membership, and community platforms have undertaken significant transformations.

Atkinson also supported the creation of the group’s new insurance distribution business, exiting the Co-op health venture and re-organising the member and consumer function.

He said: “The past four years have seen the Co-op continue to grow and regain its purpose as a differentiated business that clearly creates value with values at its core.

“I’m proud of the contribution I’ve been able to make and I’m leaving behind some incredible memories and a fantastic team.”

Upon completion of the move, Ali Jones, customer and community director, and Charlotte Lock, data and loyalty director, will report to Steve Murrells, CEO.

Lock will be tasked with extra digital products responsibilities, while joining Shirine Khoury-Hag’s, CFO and life services CEO, leadership team.

Murrels said that Atkinson “played a major role in galvanising and re-positioning” the group which owes him “a huge debt of thanks for his co-operative approach and leadership”.

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