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On this episode of Talking Shop I’m joined by Alain Bejjani—former Group CEO of Middle East retail giant Majid Al Futtaim, and author of the definitive new book, NEXT: Leading Through the New Realities. Drawing on his childhood in war-torn Beirut, and his experience steering a $9.5bn dollar retail and lifestyle empire through a global pandemic, Alain brings an unmatched perspective on leadership under pressure. Today, we break down his crisis survival playbook for retailers operating in distress. We discuss why resilience must always outpace efficiency, the four assets a brand must protect at all costs, and how to turn macro-turmoil into a long-term direction that scales.

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Consumer spending fell 13.8% year-on-year in February as lockdown restrictions continued, yet some sectors were able to bounce back, according to data from Barclaycard.

The data revealed that spending on essential items grew 5.3% which was boosted by food and drink specialist stores – including butchers, greengrocers, fresh food box and meal-kit services.

Supermarket expenditure was up 17.4% overall, with online grocery spend surging 115.2% as many Brits continued to show a reliance on home deliveries for food shopping.

Online retailers continued to see strong growth, with online sales accounting for 53.7% of all retail spend in February.

Spending at online general retailers, such as online marketplaces and catalogue shops increased 100%, while online specialist retailers – including florists and jewellery stores – saw 95.9% growth.

However, fuel spending declined 30.2%, as travel restrictions and working from home kept commuters off the roads.

As much of the high-street remained closed, the data showed that spending on non-essential items declined 22% year-on-year. The hospitality and leisure sector also had another challenging month, with overall spend down 68.9% compared with February 2020.

Within this category, pubs and bars saw a 95.7% decline, while spending at restaurants fell 84.6%.

Spending at discount stores saw a 32.3% increase, as over half (56%) of Brits relayed that they have become “more careful to seek out value” in the purchases they make.

Home improvement and DIY spend saw a 10.3% increase as nearly a third (32%) of consumers said they are “looking forward to spring cleaning” and “sprucing up” their homes.

Raheel Ahmed, head of consumer products, said: “As we all spend more time at home, we’ve seen home subscription services, fresh food boxes and meal-kit services become a popular mainstay of life in lockdown.

“The start of Spring, the Government’s roadmap out of lockdown, the vaccine roll-out and the extension to the stamp duty holiday are contributing to a lift in the nation’s spirits.”

He added: “With consumers generally feeling more optimistic, there is a strong indication of a more prosperous period to come as the long-awaited recovery and life after lockdown begins.”

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