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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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The UK food and grocery market is set to grow by 15% between 2019 and 2024 to £174.5bn, according to data and analytics company GlobalData.

However, the new research from the company suggests that ‘Big Four’ grocers Tesco, Sainsbury’s, Morrisons and ASDA are set to lose out on a further 1.1% of the total market (£1.9bn) by 2024.

Additionally, while grocery sales through the ‘Big Four’ are forecast to grow 12.6%, GlobalData said the discounters and online pureplays will “gain share” and grow by 25% and 55.1% respectively over the period.

Thomas Brereton, retail analyst at GlobalData, said: “The recent set of supermarket Christmas trading results shows that UK shoppers still have an unsatisfied appetite for the proposition of the discounters; Lidl performed especially admirably, growing year-on-year sales 11% in December.

“While there is evidence of a slowdown in like-for-like sales growth at Aldi and Lidl, both retailers still have substantial expansion plans for the UK – particularly within the M25 – over the next few years.”

He added: “The rise of these value operators has significantly impacted the market share of the Big Four, declining from 57.9% in 2010 to 51.0% in 2020 and expected to reduce a further percentage point by 2024.

“To help prevent further decline, the major supermarkets must not only remain competitive on average basket spend, but need to also target growing shopper concerns on product sustainability and retailer ethics.”

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