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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Electronics retailer Dixons Carphone has admitted to a customer data breach in which hackers gained access to 5.9 million payment cards and 1.2 million personal data records.

Those behind the hacking, which began in July last year, had tried to access one of the processing systems of Currys PC World and Dixons Travel stores.

It is currently being investigated.

Dixons Carphone said it had no evidence of any card being used fraudulently after the breach as nearly all of them were protected by their chip and pin, meaning the details of 105,000 cards without chip-and-pin protection were at risk of being leaked.

The company also said it first knew of the hack attempt a week ago and that it has no connection with any previous incidents.

Since the announcement, Dixons Carphone shares decreased more than 3% in early trading.

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