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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Retail sales figures in the UK have fallen at the sharpest pace since June, according to the Confederation of British Industry’s (CBI) latest monthly Distributive Trades Survey.

In the survey of 116 firms, including 54 retailers, non-food retail categories such as department and clothing were among those reporting falling sales.

However, retailers of furniture, DIY and recreational goods reported strong growth, while internet sales growth also increased over the period.

Ben Jones, CBI’s principal economist said: “The fall in retail sales in October is a warning sign of a further loss of momentum in the economy as coronavirus cases pick up and restrictions are tightened across many parts of the country.

“It’s no surprise that sales have dipped despite no new direct restrictions on retail in England, as the evidence from earlier in the year suggests consumers become more cautious as case numbers rise.”

He added: “With footfall still down by one third, many retailers face a difficult run-up to the all-important Christmas period. 

“It is vital that local authorities use their discretion over the new Tier 2 grant funding to target support in a way that helps keep town and city centres open for business.”

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