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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Pet retailer Pets Corner has revealed its like-for-like sales in December were up by 8.7%, compared with the same period last year.

Significantly, the report also revealed 98% of its sales came from in-store retail purchases.

Early forecast figures for 2018 showed the current £6.2m EBITDA figure is estimated to be up on 2017 by 31%.

The company plans to invest £9m over the next three years to construct new stores and increase the number of its Dogwood grooming spas by at least 60.

Dean Richmond, CEO, said: ”It is fair to say that in a world where online shopping is increasingly important, there is still a place for businesses on the high street and via retail outlets where service still matters.”

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