Popular now
Shop price inflation rises to 1.5% in January, BRC finds

Shop price inflation rises to 1.5% in January, BRC finds

Third of UK-listed retailers issued a profit warning in 2025, EY finds

Third of UK-listed retailers issued a profit warning in 2025, EY finds

Barbour sees FY profits jump as revenue hits £350m

Barbour sees FY profits jump as revenue hits £350m

Virgin Wines Christmas sales rise 5% amid customer growth

The company outperformed the wider online drinks market over the half-year, which saw an 11% decline during the same period
Virgin Wines Christmas sales rise 5% amid customer growth

On this episode of Talking Shop we are joined by Peter Cross, customer service expert and co-author of Start With The Customer. With over 30 years at the crossroads of retail, brand and customer insight, Peter shares the moments that shaped his thinking, the patterns he sees in winning organisations, and the mistakes those that are struggling keep repeating. We also dig into his golden rules of service, building real service culture, employee engagement, and one simple change retailers can make tomorrow to impress customers.

Virgin Wines has welcomed strong trading over Christmas, with revenues in the seven weeks to 26 December 2025 up 5% year-on-year, alongside a 40% increase in customers acquisition. 

The online retailer also reported that total revenues rose by 2% to £34.7m for the six months to 2 January 2026, up from £34.1m the previous year, as its growth strategy “gained momentum”.

The company outperformed the wider online drinks market over the half-year, which saw an 11% decline during the same period, attributing the performance to growth in its commercial partnerships and warehouse wines division.

Revenue from warehouse wines grew by 92% year-on-year. The company also reported double-digit growth in its partnership with Moonpig. A new mobile app is also scheduled for release during the current quarter.

Looking ahead, the board stated that the full-year outlook for 2026 remains in line with market expectations despite ongoing inflationary pressures and a challenging consumer landscape.

It added the “significant increase in customer acquisition positions the company well for future growth, supported by the sustained growth of Warehouse Wines and a strong pipeline of opportunities for further expansion of the commercial channel”.

Jay Wright, CEO of Virgin Wines, said: “We are delighted to report a positive first-half performance in which we have delivered meaningful market share gains enabled by our growth strategy. 

“It was particularly encouraging to see 5% year-on-year growth over the key Christmas trading period, driven by a 40% increase in customer acquisition, the continued growth of our Commercial channel and a 92% increase in revenue year-on-year from our Warehouse Wines brand.”  

He added: “With a strong balance sheet, agile sourcing model, a loyal customer base, and the imminent launch of our mobile app which we believe will drive further customer engagement, we remain confident in a full-year performance in-line with our growth expectations.”

Previous Post
Screwfix reaches 1,000 store milestone across Europe

Screwfix reaches 1,000 store milestone across Europe

Next Post
Dr Martens Q3 revenues fall 3.1% amid promotional discipline

Dr Martens Q3 revenues fall 3.1% amid promotional discipline

Secret Link