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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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The British Independent Retailers Association (Bira) has said it is “pleased to see a rise in retail sales”, but warned retailers against “falling into the trap of thinking all is well”.

It was commenting on the recently released figures by the Office for National Statistics (ONS) for the UK retail sales rebound in January, which highlighted how sales on the High Street have rebounded by 1.9% last month as shoppers returned after the disruption of the Omnicron variant.

The statistics have shown that department stores, garden centres and other non-food shops have seen a strong growth, with a 3.4% rise, however food sales have fallen to pre-pandemic levels.

Sales in December saw a 4% fall following new pandemic restrictions.

In response to this report, Bira’s CEO Andrew Goodacre, said: “We are pleased to see a rise in retail sales in January, and is also reassuring to see on-line sales decline (down to 25% of retail sales). This is further evidence that people are reminding themselves of the benefits of shopping on high streets.

“However, it is important that we avoid the trap of thinking that all is well on the High Street. The squeeze on the cost of living and the increasing costs of running a business are a real threat to any recovery. Consumer confidence is fragile and more needs to be done to address the financial pressures faced by the public and businesses alike. There is a Spring statement from the chancellor in March and it is an opportunity to reverse the proposed increase on business rates for small businesses this year.”

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