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Mattress Online, the UK’s independent mattress retailer, has strengthened its team with six new hires as home working continues to drive retail trends.
During the pandemic, the firm said it saw turnover leap to £37.5m fuelled by stay-at-home spending on DIY and homeware.
The trend is expected to continue in 2022 and Mattress Online has expanded its 64-strong team to 70, adding brand new roles in merchandise and forecast planning, product management, graphic design and content administration.
According to the firm, creating new roles forms part of an expansion strategy which will see a blend of online and physical shopping in key locations.
Mattress Online plans to acquire and roll out 10 brick-and-mortar stores over the next five years.
Steve Adams, CEO, said: “As the Covid-19 pandemic accelerated online trends, Mattress Online’s agility meant that we could continue to innovate, adapt, and stay ahead.
“We’ve seen some significant changes in consumer behaviour, and it’s estimated that consumers are spending up to 30% more time at home. That has helped drive sales and as customers adapt to new hybrid ways of working, it looks set to continue.”
He added: “We’ve also strengthened our customer service team with new recruits. Customer service is consistently at the heart of what we do, we take the time to understand and listen to our customers. I’m confident 2022 will be an excellent year where we continue to innovate and use technology in the smartest and most evolutionary ways.”
