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Boots UK launches online doctor services

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On this episode of Talking Shop, we're joined by Dan Cate, CEO and Founder of SoldThrough. Dan is a heavyweight retail executive who has spent decades steering the merchandising and digital operations of America’s most iconic retail institutions, from Saks Fifth Avenue and Bloomingdale’s to Century 21 and Lord & Taylor. Today, through his platform SoldThrough, Dan helps international fashion brands cross the Atlantic and crack the notoriously brutal U.S. retail landscape. We break down his journey from the shop floor to the C-suite, the operational indicators that prove a brand is truly ready for international expansion, and how to navigate a fragmented American market without destroying your margins. We also discuss how to balance localised inventory with central efficiency, and the one non-negotiable metric that tells you a product has found genuine market fit.

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Boots UK has launched an online doctor services for 45 healthcare conditions ranging from skin conditions, sexual health and family planning, weight loss support, diabetes testing and menopause treatments.

The company said its online services can provide customers with “quick access” to advice and prescription-only medicine without having to see a GP, through online consultations that can take as little as five minutes to complete.

The latest offering from Boots comes as patients become more accustomed to remote services and increasingly look online first for their healthcare needs following the pandemic.

Marc Donovan, chief pharmacist at Boots UK, said: “People are increasingly looking online to access healthcare at a time and place that suits them – a trend that has accelerated during the pandemic.

“Our expanding range of private digital healthcare services is integral to the work of our pharmacists in stores, who can dispense the medicines prescribed via our Online Doctor service as well as provide expert healthcare advice in person.”

He added: “We hope that by providing access to both NHS services and private healthcare on the high street or online, we can help to relieve pressure on our NHS.”

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