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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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The Supreme Court has handed the embattled retail sector a £430m tax lifeline by upholding an earlier decision that cash machines are exempt from business rates.

The Court of Appeal ruled in November 2018 that cash machines within existing properties – whether internal or external facing – should not be subject to separate business rates bills instead falling within the property’s overall existing rates liability.

The decision paved the way for hundreds of millions of pounds of backdated refunds for the retail sector and confirmation that there would be no future tax demands.

However, real estate adviser Altus Group said retailers were dealt a “massive blow” and denied a tax stimulus when the Valuation Office Agency, an executive agency of HM Revenue and Customs, decided to take the case to the highest appeal Court in the UK on Budget Day.

The group said retailers will now receive £428.69m in reimbursement of erroneous bills sent out on over 15,000 cash machines in England and Wales during the last decade since 2010.

Total rates bills, in England and Wales, between 1 April 2010 and 31 March 2019 for ATMs amounted to £381.99m. However, given the ongoing litigation, further bills totalling £46m were then sent out for the last financial year 2019/20. They will now be reimbursed given the unanimous ruling yesterday (20 May).

Robert Hayton, head of UK business rates at Altus Group, explained that during 2019 retailers withdrew 559 ATMs from their stores as they sought to reduce their tax liabilities given the ongoing legal dispute.

Hayton said: “Retailers were left reeling after a decision in 2013 to charge separate business rates on ‘hole in the wall’ cashpoints, which had not previously affected a store’s overall rates bill with extra bills being sent to thousands of retailers in 2014 backdated to April 2010. This will now bring closure to a long costly legal dispute which should never have been brought.”

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