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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Topshop owner Arcadia Group – Philip Green’s retail empire – has recorded a loss of £10.9m in the year up to August 2017, starkly contrasting with last year when it profits were £59.4m.

Accounts filed at Companies House showed the group also saw a 6% drop in sales down to £933.6m.

An impairment on a fixed asset and provisions for onerous leases led to the company losing £12.6m. These provisions are made when retailers cannot cover the cost of lease with store profits. Provision for loss making Topshop stores rose from £730,000 to £4.2m.

The results come after Philip Green’s Taveta Investments company announced 42% drop in operating profit.

Ian Grabiner, chief executive of Taveta, said: “The retail environment remains highly competitive and challenging. While we have found headline sales and profits disappointing, we remain a strongly cash generative business and had a positive net cash balance at the year end of £157.2m.”

As many as 41 stores were closed by Taveta when leases were up for renewal, the group also had to negotiate a rent cut on a further 25 outlets.

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