Popular now
Shop price inflation rises to 1.5% in January, BRC finds

Shop price inflation rises to 1.5% in January, BRC finds

Third of UK-listed retailers issued a profit warning in 2025, EY finds

Third of UK-listed retailers issued a profit warning in 2025, EY finds

Barbour sees FY profits jump as revenue hits £350m

Barbour sees FY profits jump as revenue hits £350m

Ikea partners with Tesco to open 100 more click-and-collect points

Ikea partners with Tesco to open 100 more click-and-collect points

On this episode of Talking Shop we are joined by Peter Cross, customer service expert and co-author of Start With The Customer. With over 30 years at the crossroads of retail, brand and customer insight, Peter shares the moments that shaped his thinking, the patterns he sees in winning organisations, and the mistakes those that are struggling keep repeating. We also dig into his golden rules of service, building real service culture, employee engagement, and one simple change retailers can make tomorrow to impress customers.

Register to get 1 free article

Reveal the article below by registering for our email newsletter.

No spam Unsubscribe anytime

Want unlimited access? View Plans

Already have an account? Sign in

Ikea has announced that it is planning to open 100 more click-and-collect points at Tesco stores across the UK to create a more accessible shopping experience. 

The news comes as the retailer opened its 100th mobile pick-up point, following a successful nationwide roll-out. 

The service is free of charge for orders over £100 and costs £5 for orders below that amount.

Currently, almost 40% of Ikea’s total sales are made through online purchases. To meet this increasing demand, Ikea continues to strengthen its range of delivery and collection services. The growth of Ikea’s mobile pick-up point network in partnership with Tesco is a key initiative in this strategy.

Customers can use the mobile pick-up service at Tesco stores by placing their order on Ikea.com, through the Ikea App or with the assistance of an Ikea co-worker, either remotely or in-store. Orders are available from next-day and can be collected at a customer’s local participating Tesco store within one of two daily collection windows.

The scheme was initially piloted in 2022 before a national roll-out began late last year. 

Jakob Bertilsson, country customer fulfilment manager, Ikea UK, said: The opening of our one-hundredth mobile pick-up point marks an exciting moment for our journey to become more accessible. As we continue to see a shift in our visitors’ wants to shop even more conveniently, we need to constantly develop and improve with better and more affordable services.

“Our ambitions to double our click and collect offering, combined with the strengthening of services such as Ikea home delivery, means we are now closer than ever to people in all parts of the UK.”     

Simon Williams, Tesco’s assets and estates director, added: “We’re always looking for ways to serve our customers better and help make their shop even more convenient. We are pleased to be working with Ikea to give their customers the option to collect orders from more of our stores. We are proud of this 100th click and collect point milestone and hope this continues to improve the shopping experience for Tesco and Ikea customers.”

Previous Post
Literacy Capital appoints new Ashleigh and Burwood CEO

Literacy Capital appoints new Ashleigh and Burwood CEO

Next Post
Superdrug boss urges govt to reform business rates

Superdrug boss urges govt to reform business rates

Secret Link