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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Go Outdoors profits almost halved from £21.5m to £13m for the year ending 28 January 2023. 

The retailer of outdoor clothing and equipment attributed this decline in profits to property, utility and freight costs, which “increased disproportionately” during the financial year. 

However, according to filings on Companies House, the performance comes despite sales having increased by 7% to £338m, due to consumers buying in-store.

The company also increased the number of UK stores from 68 to 86 during the period. The store openings came as the JD Sports-owned retailer revealed plans last year to open more stores to take advantage of the demand among Brits to spend time outside. 

During the period, Go Outdoors experienced heightened demand for products related to activities such as camping, hiking, cycling and fishing, which increased for the first time since 2019.

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