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On this episode of Talking Shop I am joined by Zipline CEO and co-founder Melissa Wong. We discuss how Melissa’s 10 years’ of frontline experience informed her approach to building a SaaS company, the recurring operational frustrations that most head offices still underestimate, and why she believes technology should be designed with the store associate as the primary user. We also explore current trends in store execution and how retailers can bridge the gap between corporate strategy and the shop floor.

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Tapestry, the parent company of Coach, Kate Spade and Stuart Weitzman has reported that net sales were down slightly from $6.68bn (£5.25bn) in 2022 to $6.66bn (£5.24bn) for the year ended 1 July.

This comes as waning demand among North American consumers led to a 2% revenue decline for the entire year and a further 8% decline in Q4. 

The group, which acquired Capri Holdings for $8.5bn (£6.7bn) last week, delivered international revenue growth of 13% at a constant currency for the year, with Europe seeing a 7% rise, despite pandemic-related pressures in the first half of the year. 

Nonetheless, Tapestry’s gross profit totalled $4.71bn (£3.71bn) with a gross margin of 70.8% during the year, compared with a total of $4.65bn (£3.66bn) and a gross margin of 69.6% in the previous year. 

According to the retailer, this reflected a benefit of 140 basis points from lower freight expenses, as well as operational improvements that were “partially” offset by a foreign exchange headwind of 90 basis points.

Joanne Crevoiserat, CEO of Tapestry, said: “We achieved record earnings per share this fiscal year, reinforcing the power of brand building, consumer-centric strategies and disciplined execution. 

“Importantly, we meaningfully advanced our strategic priorities, engaging with consumers around the world through product excellence, unique storytelling and distinctive omnichannel experiences.” 

She added: “At the same time, we continued to invest in our brands and our data-rich customer engagement platform, which underpin our growth agenda.”

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