Popular now
Shop price inflation rises to 1.5% in January, BRC finds

Shop price inflation rises to 1.5% in January, BRC finds

Third of UK-listed retailers issued a profit warning in 2025, EY finds

Third of UK-listed retailers issued a profit warning in 2025, EY finds

Barbour sees FY profits jump as revenue hits £350m

Barbour sees FY profits jump as revenue hits £350m

Footfall remains above first lockdown levels despite poor weather

Footfall remains above first lockdown levels despite poor weather
Stores Walking People Shopping Retail Marketing

On this episode of Talking Shop we are joined by Peter Cross, customer service expert and co-author of Start With The Customer. With over 30 years at the crossroads of retail, brand and customer insight, Peter shares the moments that shaped his thinking, the patterns he sees in winning organisations, and the mistakes those that are struggling keep repeating. We also dig into his golden rules of service, building real service culture, employee engagement, and one simple change retailers can make tomorrow to impress customers.

Register to get 1 free article

Reveal the article below by registering for our email newsletter.

No spam Unsubscribe anytime

Want unlimited access? View Plans

Already have an account? Sign in

Footfall across UK retail destinations rose by just +0.4% last week from the week before as poor weather deterred high street shoppers, according to the latest data from retail experts Springboard.

It found that there was a “noticeable increase” in visits to retail parks as footfall rose by +4.7% and 1.1% in shopping centres, however footfall declined by -2% in high streets, undoubtedly due to the severe weather.

Springboard said the week was bookended by “significant drops” in footfall across all destinations from the week before; by -15.3% on Sunday and by -6.7% on Saturday, when there was heavy rain and snow across much of the UK.

In contrast over the working week, footfall actually rose by an average of +4.9% between Monday and Friday, reaching as much as +17.9% on Wednesday across all destinations and by +22.5% in high streets.

The change in footfall from the week before varied between UK geographies, ranging from declines of -4.3% in Greater London and -4.2% in the East Midlands to rises of +7.3% in Northern Ireland and +5.8% in North and Yorkshire.

In addition, Springboard found that with an annual decline of -65.2% across all retail destinations last week (the fifth week of Lockdown 3) footfall was around a third of the level in the same week in 2020; a stronger result than in the same week of Lockdown 1 when footfall was just less than a quarter of the level in the same week in 2019.

Diane Wehrle, insights director at Springboard, said: “Footfall across UK retail destinations last week remained virtually level with the week before, although this was largely due to severe weather which hit the UK, particularly at the beginning and end of the week.

“At the end of what was the fifth week of Lockdown 3, footfall was at a noticeably higher level than in the same week during Lockdown 1, with the largest differential being in retail parks.”

Previous Post
THG completes £250m Dermstore deal

THG completes £250m Dermstore deal

Next Post
Pursuing privacy-first marketing strategies

Pursuing privacy-first marketing strategies

Secret Link