Popular now
Shop price inflation rises to 1.5% in January, BRC finds

Shop price inflation rises to 1.5% in January, BRC finds

Third of UK-listed retailers issued a profit warning in 2025, EY finds

Third of UK-listed retailers issued a profit warning in 2025, EY finds

Barbour sees FY profits jump as revenue hits £350m

Barbour sees FY profits jump as revenue hits £350m

Debenhams readying to appoint administrators amid Covid-19

Debenhams readying to appoint administrators amid Covid-19

On this episode of Talking Shop we are joined by Peter Cross, customer service expert and co-author of Start With The Customer. With over 30 years at the crossroads of retail, brand and customer insight, Peter shares the moments that shaped his thinking, the patterns he sees in winning organisations, and the mistakes those that are struggling keep repeating. We also dig into his golden rules of service, building real service culture, employee engagement, and one simple change retailers can make tomorrow to impress customers.

Register to get 1 free article

Reveal the article below by registering for our email newsletter.

No spam Unsubscribe anytime

Want unlimited access? View Plans

Already have an account? Sign in

Department store chain Debenhams is reportedly set to enter administration for the second time in a year in order to protect the business from creditors during the coronavirus outbreak.

According to Sky News, the embattled retailer could file for administration as early as next week, with ‘Big Four’ accountancy firm KPMG among the possible auditors which would handle the process.

In a statement to Sky News on Friday (3 April), a Debenhams spokesperson said: “Like all retailers, Debenhams is making contingency plans reflecting the extraordinary current circumstances Our owners and lenders remain highly supportive and whatever actions we may take will be with a view to protecting the business during the current situation.

“While our stores remain closed in line with government guidance, and the majority of our store-facing colleagues have been furloughed, our website continues to trade and we are accepting customer orders, gift cards and returns.”

The news comes after the department store had written to landlords to inform them that it requires a five-month rent holiday. Debenhams also notified suppliers, earlier this week of a 31 day-delay to some payments.

Additionally, on 24 March Debenhams closed 142 stores across the UK as a result of the coronavirus pandemic sweeping the nation. The vast majority of its workforce was furloughed following the move.

Debenhams said it took the “tough decision” to close stores as a result of the current circumstances, but hopes to reopen as soon as it is “practically and safely possible”. Customers will still be able to shop with the retailer through its website.

In April last year Debenhams fell into the hands of its lenders after it entered pre-pack administration. Debenhams Group Holdings Limited, its subsidiaries and certain dormant companies, which together make up the Debenhams Group, were transferred to the ownership of Celine UK NewCo 1 Ltd.

Previous Post
Fenwicks CEO and non-executive chair to exit

Fenwicks CEO and non-executive chair to exit

Next Post
Aldi Ireland appoints Niall O’Connor as group managing director

Aldi Ireland appoints Niall O’Connor as group managing director

Secret Link