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On this episode of Talking Shop we are joined by Peter Cross, customer service expert and co-author of Start With The Customer. With over 30 years at the crossroads of retail, brand and customer insight, Peter shares the moments that shaped his thinking, the patterns he sees in winning organisations, and the mistakes those that are struggling keep repeating. We also dig into his golden rules of service, building real service culture, employee engagement, and one simple change retailers can make tomorrow to impress customers.

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Struggling fashion retailer Select is set to enter administration within the next 48 hours putting potentially 2,000 jobs at risk .

Select, which has around 180 stores across the UK, has appointed the advisory firm Quantuma to oversee the administration. Quantuma partner Andrew Andronikou told The Guardian: “The company will be going into administration within the next 48 hours.”

The news comes after the retailer – owned by the Turkish entrepreneur Cafer Mahiroğlu – announced the intention to appoint administrators last month with a court document that prevents creditors from calling in debts for 10 working days. This also follows the company’s CVA last year which allowed it to slash rents in its 183 stores.

Select made a loss of £15.5m on sales of £117m in the 18 months to 2 December, according to the most recent accounts filed at Companies House.

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