Popular now
Shop price inflation rises to 1.5% in January, BRC finds

Shop price inflation rises to 1.5% in January, BRC finds

Third of UK-listed retailers issued a profit warning in 2025, EY finds

Third of UK-listed retailers issued a profit warning in 2025, EY finds

Barbour sees FY profits jump as revenue hits £350m

Barbour sees FY profits jump as revenue hits £350m

Laura Ashley issues fresh profit warning amid sales slump

Laura Ashley issues fresh profit warning amid sales slump

On this episode of Talking Shop we are joined by Peter Cross, customer service expert and co-author of Start With The Customer. With over 30 years at the crossroads of retail, brand and customer insight, Peter shares the moments that shaped his thinking, the patterns he sees in winning organisations, and the mistakes those that are struggling keep repeating. We also dig into his golden rules of service, building real service culture, employee engagement, and one simple change retailers can make tomorrow to impress customers.

Register to get 1 free article

Reveal the article below by registering for our email newsletter.

No spam Unsubscribe anytime

Want unlimited access? View Plans

Already have an account? Sign in

Fashion and homeware retailer Laura Ashley has said its performance for the 2018 will “fall short of market expectations”, after posting an 8.7% sales slump for the 26 weeks to 31 December.

The group announced that it broke-even in profit before tax and exceptional items for the last six months of 2018, with total group sales down £11.8m to £122.9m, compared with the same period in 2017.

The decline in total revenue was primarily due to the closure of four stores during the period, a like-for-like retail sales drop of 4.2%, and the termination of the master license agreement with its previous Japanese partner.

The retailer blamed “continued market turbulence”, but said it was encouraged by its fashion performance, which achieved like-for-like growth of 11.8%.

The retailer recently announced it is to close 40 UK stores as it expands its Chinese business. Laura Ashley has already closed 40 UK stores since 2015 with owners Malayan United Industries (MUI) planning to reduce its UK presence to 120 stores.

The group then wants to expand the existing stores once closures are complete. The firm said it would look at moving staff from any affected stores to larger outlets.

Chairman Andrew Khoo said: “Trading conditions have been difficult during the first six months of the year to 31 December 2018.

“We have recently launched a new digital platform which is expected to improve online sales in the years ahead. This improved platform incorporates enhanced functionality, superior customer interface and advanced technological capability.”

Previous Post
Footasylum removes ‘stab-proof vest’ from stores

Footasylum removes ‘stab-proof vest’ from stores

Next Post
Asda named ‘worst’ for in-store and online offerings

Asda named ‘worst’ for in-store and online offerings

Secret Link