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Homebase ‘very likely’ to enter administration if CVA isn’t passed

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On this episode of Talking Shop we are joined by Peter Cross, customer service expert and co-author of Start With The Customer. With over 30 years at the crossroads of retail, brand and customer insight, Peter shares the moments that shaped his thinking, the patterns he sees in winning organisations, and the mistakes those that are struggling keep repeating. We also dig into his golden rules of service, building real service culture, employee engagement, and one simple change retailers can make tomorrow to impress customers.

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The future of Homebase is to be decided today as creditors vote on a CVA which would see the closure of 42 stores.

Hilco Capital, the DIY retailer’s owner said that the company was “very likely” to enter administration if the CVA is not passed. Some Homebase landlords plan to vote against the deal claiming it penalises them.

Despite landlord complaints, Alvarez and Marsal, the company advising Homebase on its potential CVA say the move will be a “lifeline” for the retailer and a benefit for landlords. Some property owners are plotting legal action after seeing rent reductions of up to 90% as too steep.

If the CVA is approved Hilco will inject £25m of capital into Homebase along with £116m in debt. Homebase was bought by the private equity firm in June for £1 in the hope it can turnaround fortunes at the struggling retailer.

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