Popular now
Shop price inflation rises to 1.5% in January, BRC finds

Shop price inflation rises to 1.5% in January, BRC finds

Third of UK-listed retailers issued a profit warning in 2025, EY finds

Third of UK-listed retailers issued a profit warning in 2025, EY finds

Barbour sees FY profits jump as revenue hits £350m

Barbour sees FY profits jump as revenue hits £350m

Aldi to trial click and collect

Aldi to trial click and collect

On this episode of Talking Shop we are joined by Peter Cross, customer service expert and co-author of Start With The Customer. With over 30 years at the crossroads of retail, brand and customer insight, Peter shares the moments that shaped his thinking, the patterns he sees in winning organisations, and the mistakes those that are struggling keep repeating. We also dig into his golden rules of service, building real service culture, employee engagement, and one simple change retailers can make tomorrow to impress customers.

Register to get 1 free article

Reveal the article below by registering for our email newsletter.

No spam Unsubscribe anytime

Want unlimited access? View Plans

Already have an account? Sign in

Major supermarket chain Aldi has announced it will begin its first UK trial for a click-and-collect service from today (14 September).

The supermarket is currently running a trial of the service for Aldi colleagues from a store in the Midlands and plans to extend that to customers in the coming weeks.

Aldi added that during the trial, its colleagues can choose from a full range of grocery items online, then drive to their local store where they can have their shopping brought to their cars by store colleagues contact-free, in line with social distancing rules.

The grocer plans to extend the trial to customers and at further stores across the country in the near future, if the initial trial is successful.

Aldi is already trialling a rapid delivery service across stores in the East Midlands, London, Cambridge and Greater Manchester in partnership with Deliveroo.

The Deliveroo service currently allows customers around selected stores to order from a range of more than 300 Aldi products and have them delivered to their doorstep in as little as 30 minutes.

The click-and-collect trial will see orders being picked and packed by Aldi colleagues ready for customer collection. Customers will then be offered timeslots to arrive at dedicated click-and-collect points in store car parks, where they can pick up their shopping.

Giles Hurley, CEO, Aldi UK and Ireland, said: “We know that more and more people want to access the high-quality, affordable food they know they can get at Aldi.

“This is yet another way we are innovating to make sure we best serve our existing customers and make Aldi’s great products and unbeatable prices available to even more people.”

 

Previous Post
Behind the headline figures: Four reasons for optimism for retailers

Behind the headline figures: Four reasons for optimism for retailers

Next Post
700,000 jobs at risk as end of furlough scheme draws near

700,000 jobs at risk as end of furlough scheme draws near

Secret Link