Search Results for: BRC
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Features
Customer service needs for the post-covid consumer
Nurturing customer service continues to be a primary focus of businesses. Even pre-covid, retailers naturally updated their offerings to out-perform…
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News
Price rises to pick up momentum in 2022
Shop price annual inflation accelerated to 0.8% in December, up from 0.3% in November with prices set to rise in…
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Comment
The £15bn question – are you still investing in instore expertise?
With the Golden Quarter in full swing and the risk of another lockdown receding, it feels like physical retailers can…
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Features
The journey so far: Disability provisions in the retail sector
Tesco, among other retailers, has recently implemented a ‘quiet hour’ scheme in a bid to improve its inclusivity. Measures such…
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Government
Chancellor unveils 50% rates discount for Retail, Hospitality and Leisure
Chancellor Rishi Sunak has unveiled a 50% discount on business rates for the hospitality, retail and leisure sectors (up to…
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News
Sustainability increasingly important for consumers, survey finds
Compared to 2019, 22% more consumers said environmental responsibility is very or extremely important when deciding on a brand, according…
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Economy
Card retail transactions up to 81%, survey finds
Debit and credit card retail transactions surpassed four in every five pounds spent in 2020 (81%, up from 78% in…
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High Street
BIRA calls on gov to appeal card payment fees
British Independent Retailers Association (BIRA) has added its voice to a group of trade bodies appealing for parliament to intervene…
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Advice
Embracing Google Shopping and omnichannel strategies post-lockdown
The relaxation of restrictions on June 21 – or as it has become known in the media, ‘Freedom Day’ –…
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High Street
61% of shop workers subjected to offensive behaviour, study finds
Some 61% of shop workers have experienced some form of offensive behaviour while working for their current employer, for whom…
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